Swimming Pool Maintenance FAQs

Maintenance FAQs

1. What to do if your light is not working.

  • Check your main electric panel and the Quik Command panel or aqua link panel (if applicable) and make sure that the light breaker has not been tripped for some reason.
  • Check your G.F.C.I. outlet. This is normally located at the swimming pool equipment and looks like a regular outlet but has two buttons on it. One button says "test" and the other button says "reset." Push the "reset" button. If this was tripped it would have been protruding out and you would need to press in.
  • If you have a remote system with fiber optic lighting, then please check the batteries in the hand held cordless remote.
  • If you have a remote system with a regular incandescent light, please make sure that your hand held remote is plugged in and the frequency tab matches the tabs that are on the module at the equipment (refer to instructions provided with remote system).
  • If the light still does not come on, please contact us for service.

2. What to do about air in your system.

  • If you have an ozone system, this is normal and you should not be alarmed. If the air seems excessive where the pump is cavitating, you may need to adjust the valve for the ozone.
  • Check the water level of the swimming pool and make sure it is in the middle of the skimmer. If the water level gets to low, it could allow the skimmer to suck in air.
  • Make sure the weir door on the skimmer is free moving and not stuck. If stuck in the up position, it will not allow enough water to pass into the skimmer and cause air to get into the system.
  • Check the pump "O"ring and make sure it is properly lube and seating correctly.
  • If the problem persists, please contact us for service.

3. How to lube your pump lid "O" ring.

  • Remove the pump lid. Check the "O" ring for wear or damage and replace if needed. Wipe the pump lid housing; pump lid and "O" ring clean of any debris. Apply a small amount of lubricant to the "O" ring and re-install the pump lid (hand tighten only).

4. Why your main drains do not seem to have much suction.

  • Your swimming pool and/or spa is equipped with "split suction" safety main drains. On a split suction system, if one drain becomes blocked, the other draws water (takes over the suction function) thus preventing entrapment on a main drain. Because each suction opening draws water from 360 degrees, you will not feel significant suction from either drain but it will take in all the necessary debris. In a spa, you will typically see one main drain in the floor and one in the side of the bench foot well.
  • If the problem persists, please contact us for service.

5. What to do if your automatic water leveler isn't working.

  • Make sure the water supply is turned on. Normally there is a vacuum breaker installed on one of your hose bibs.
  • You may need to adjust the water leveler. To make adjustments, turn the upper float module either clockwise or counterclockwise and lift the module or push the module down to achieve the desired water level. Once the desired level is achieved, turn the float module either clockwise or counterclockwise until it locks back in place.
  • If the problem persists, please contact us for service.

6. Why your motor may be noisy.

  • Make sure all the baskets are cleaned out. If there is too much debris in the baskets it could restrict the water flow and cause the pump to cavitate and thus make noise.
    Make sure that your pump "O" ring has been lube. If not this could allow air into the system and cause the pump to make noise.
    Make sure the water level is mid point on the skimmer. Too low of water level could cause the skimmer to suck in air and cause the pump to make noise.
    Make sure all your equipment control valves are set properly.
7. Why your booster pump may be noisy.
  • Make sure the pump basket is free of debris.
    You will have a valve on the pipe coming out of the top of the pump. Many times if this is left wide open, there is not enough back pressure on the pump and it will cause it to cavitate and make noise. Slowly turn the valve toward the off position until the pump quiets down. DO NOT turn the valve off all the way, as this will cause the pump to be "deadheaded" and could cause considerable damage to the pump.
  • If the problem persists, please contact us for service.

8. What to check if your filter pressure seems too high.
  • Most of the time the filter is in need of cleaning. If you have a sand filter, then you need to backwash the filter until the water coming out of the back wash hose has become clear. If you have a DE filter then the same is done as a sand filter, but you must reload the filter with DE. If you have a cartridge filter, and then you need to remove the cartridges, use a high-pressure hose with type of cartridge cleaner, and wash the cartridges clean.
  • There is a possibility that it could be a faulty gauge. Turn the equipment off and watch and see if the gauge falls to zero. If it does not, then you probably just need a new gauge.
  • Make sure all your valves are set correctly.
  • If the problem persists, please contact us for service.


9. What to check if your filter pressure seems too low.

  • Check all baskets for debris. This could restrict the flow and cause the pressure to drop.
  • Check the gauge while the pump is running and then shut off the pump. If the gauge does not fall to zero, the gauge more than likely needs to be replaced.
  • Check all the valves and make sure they are set properly. You could be directing the water to several different areas, which could drop the pressure considerably.
  • If the problem persists, please contact us for service.

10. How often you should be back washing and for how long.

  • It is recommended that you backwash 2-4 (more in the summer and less in the winter) times per month. This will not only keep your filter clean but will help keep down the calcium hardness from building up in the water. If the calcium hardness level gets over the recommended levels, it could cause staining on the interior surface and is not covered under the warranty. If you see your calcium levels rising, backwash more often.
  • This is the only way to reduce the calcium levels in the swimming pool.
  • Backwash for 2-3 minutes per backwash. If you only have a spa or a very small swimming pool, you may not be able to backwash as much at a time. You can also watch the water coming out of the backwash line. Once it becomes clear, that is the indication that your filter is clean. This could happen as quickly as 30 seconds to a minute.
  • Again, remember to watch your calcium hardness levels. This might determine that you need to backwash longer even though the filter is clean.
11. What to do if you have a cartridge filter.
  • Cartridge filters do not have a backwash valve. They should be removed and hosed down every 3 to 6 months.